Episode 1: Unlock the secret to building a thriving organization from the inside out with Amir Durrani, SVP of People and Culture at Norm’s Restaurant. In this episode, Amir reveals why customer experience is just the tip of the iceberg—true success depends on fostering a culture where employees feel valued, supported, and motivated to leave work happier than when they arrived. Discover how Norm’s low turnover and loyal, multi-generational staff exemplify these principles in action, emphasizing that culture isn’t just a buzzword but the core driver of exceptional hospitality.

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